Frequently Asked Questions

All linen is provided in the apartments. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

We supply pool and beach towels for guest use at the pool, beach or day trips out to the reef. Each room has x2 towels, which can be found in the wardrobe. If you require additional pool towels, these are available for $5 each.

As our apartments are fully self-contained, daily servicing is not included on our Flexi Rate. Guests staying 7 nights or more on this rate will receive a mid-stay service during their stay.

For those who prefer the convenience of daily housekeeping, we also offer a Daily Service Rate Plan, which includes a service each day of your stay. Alternatively, daily servicing can be arranged for an additional fee, subject to availability.

Please note we also offer a housekeeping service of towel and amenities refreshment for an additional cost. This can be arranged at time of arrival. 

All of our apartments have air conditioning throughout.

Yes, we do, cot hire prices are,

– $11 per night.

Please be sure to notify our staff of your cot requirements at the time of making your booking.

All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.

As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

No bond or deposit is required for your reservation. Your card details will be securely held on file for the duration of your stay for security purposes.

We accept Mastercard & Visa payments.

We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex, subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking. 

Parties/functions are not permitted at the Paradise on the Beach Resort and all family celebrations must cease by 10pm. Quiet hours are between 10pm – 8am.

Check-out time is 10.00am.

All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.

Monday – Thursday: 8.00am – 4.00pm
Friday: 8.00am – 5.00pm
Saturday & Sunday: 9.00am – 3.00pm
Public Holidays: 9.00am – 1.00pm

If you are arriving outside of reception hours, please get in touch with Reception at least 24 hours prior to arrival for the after-hours check-in procedure. 

As per Queensland Fire Regulations:

• Studio Apartment – 2 persons
• 1 Bedroom Apartments – 3 persons
• 2 Bedroom Apartments – 5 persons

Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates.

Yes, we do have a luggage room available so that you can leave your bags on arrival or departure during reception hours.

Make your stay even more comfortable with the following optional extras:

Daily Service: $65 per day

Towel and Amenities Replenishment: $20 per service

All extras are subject to availability.

Enjoy exclusive inclusions from our local partners during your stay! These complimentary benefits are available to all guests and are subject to each partner’s terms and conditions:

O’Donnell’s Palm Cove

→ Complimentary Cocktail Voucher: Receive one complimentary cocktail voucher, valid on the day of check-in only.

Cabana Bar Palm Cove

→ Buy One, Get One Free Cocktail: Receive a buy one, get one free cocktail voucher during your stay.

A communal, coin-operated laundry is available for guests throughout their stay and is open 24/7. The cost is $4 per wash, $4 per dryer cycle, and $2 for laundry powder.

Coins can be obtained by swapping notes at reception.

Our one and two bedroom suites have kitchenette facilities with a cooktop in them. All other room types don’t have a cooktop but do have crockery, cutlery, microwave, bar fridge and toaster. There are also BBQ facilities available onsite for guest use.

A 2 burner portable electric cooktop (including pots and pans) is available for hire at $11 per night.

Please note, there are no sinks in the kitchenettes. The only sink in the apartment is the bathroom sink. 

All rooms have Smart TVs offering free-to-air TV, as well as Netflix and YouTube access (to be used with your own account – Netflix account not included).

Please see our maintenance page for current details on any ongoing and upcoming maintenance.

Yes! Paradise on the Beach Resort is located a 10-minute walk or 3-minute drive from Palms Supermarket, keeping you stocked up throughout your stay. Coles Clifton Beach is also just a 8-minute drive away.

We have LIMITED car parking available for guests free of charge which can be accessed from Caryota Close, off Williams Esplanade. Please note we do have a height restriction of 1.8m at the entry point into the car park.

Parking spaces are available on a first-come-first-served basis and are not allocated per apartment or guaranteed. Additional free street parking may also be found along Williams Esplanade.

Yes, Paradise on the Beach Resort has 1 pool area, however, it is not heated.

Yes, there is an undercover BBQ and entertainment area available for guest use.

We have a guest laundry located on the ground floor, in the car park. It has two washing machines and two dryers. Laundry powder is available for purchase. Drying racks are supplied within each room. A dry cleaning service is available Monday to Friday, please enquire at reception.

Only the 1st and 2nd floors are accessible by elevator, access to the 3rd floor is only accessible by stairs. Please let Reception know at time of booking if you require a room with elevator access.

Please also note the majority of our bathrooms are a shower over the bath combination so please advise if you do require a shower only access bathroom.

No, unfortunately we do not have facilities for charging electric vehicles.

Yes, please talk to our staff prior to arrival to arrange shuttle transfers.

We’ll gladly help you plan your Palm Cove getaway — from booking tours and adventures to arranging transfers and entertainment. Or, if you prefer, you can book your own experiences here.

Yes, Palm Cove Beach is generally safe for swimming, with patrolled areas during peak times. We always recommend swimming between the flags and following local safety signs. Keep an eye on children and weaker swimmers, and be aware of tides and surf conditions.

To protect swimmers during the stinger season, there is a stinger net located on the main beach. We recommend using this during stinger season, which usually runs from November to May.

For the most up-to-date information, view a live report on the beach status here.