FAQs

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What are your pool opening/closing hours?

Our pool area is open 24hrs. We do ask between the hours of 8pm and 8am you show respect for other guests and keep noise to a minimum.

Is Reception open 24 hours?

Reception hours are 8am-6pm. For late arrivals or if you require assistance outside these hours, After Hours Management are onsite.

Do you have car parking available free of charge for guests?

We have secure car parking available for guests free of charge which can be accessed from Caryota Close, off Williams Esplanade. Please note we do have a height restriction of 1.8m at the entry point into the car park and that car parking spaces are limited and available on a first in basis. Parking is also available along Williams Esplanade.

Do I need to bring my own beach or pool towels?

We have pool and beach towels available at Reception for guest use at the pool, beach or day trips out to the Reef.

Do you have free of charge WIFI?

Free WIFI is available throughout the resort and all rooms. Login access for the WIFI is given to guests upon checking in to the resort.

Do you have cooking facilities available in the rooms?

Our One Bedroom and Two Bedrooms Suites have kitchenette facilities with a cooktop in them. Our Luxury Studio rooms although not having cooking facilities do have crockery and cutlery, microwave and a bar fridge. A toaster can be put into the room at the guest’s request.
Please note: The Beach View Spa Suite does not have cooking facilities.

Is your pool/spa heated?

Due to the fact we live in a tropical climate our pool and spa area are not heated.

Can you swim all year round at the beach?

Swimming is available year round at Palm Cove but please be aware that during November – May nets are put out for protection against Marine stingers. Please read the daily lifeguard board on the beach or see the lifeguard on duty for up to date information on what is happening in the water. We urge guests to always swim between the red and yellow flags and not to swim at night or when the beach is unpatrolled.

Are there BBQ facilities available onsite?

A large BBQ is located in the courtyard adjacent to our pool area. This is free for guests to use and has a Wok burner, hotplate and grill facilities. Alternate BBQ facilities managed by the council are located on the beachfront.

Do you have Airport transfers available for guests?

We can organise Airport transfers for guests with an outside company, we just require your flight details. Please contact reception for prices or to arrange a transfer.

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Do the rooms have minibars?

Our rooms do not contain minibars however there is a range of snacks, refreshments and alcoholic beverages available for purchase from Reception.

Is there public transport available from Palm Cove to Cairns city?

The local bus company, Sun bus do run a bus service from Palm Cove to Cairns and return. For prices and times please visit www.sunbus.com.au

Are your rooms serviced daily?

Our rooms are serviced daily apart from Sunday’s and Public Holidays however onsite management are available for servicing or any housekeeping requirements if needed.

Are we able to book tours directly with Paradise on the Beach and will they pick up from the property?

We have a tour desk located in the reception area of the resort which is open 8am – 6pm daily. All companies will pick up and drop off at the front entrance of the resort.

Do all your rooms have a beach view?

The majority of our rooms over look our pool and spa area however we do have a few rooms with beach views. Please view our accommodation tab for information on all our room types.

Is there a guest laundry or a dry cleaning service available?

We have a guest laundry located on the ground floor in the car park with two washing machines and two dryers. Laundry powder is available for purchase as well and we have drying racks available from reception. A dry cleaning service is available Monday- Friday please enquire at reception.

Is your property smoke free?

We do not permit smoking inside the rooms however ashtrays are provided on the balcony or the patio of each room.

Do all rooms have in room safes?

All rooms contain safes in the wardrobe of each room.

Do your rooms have Pay Per View movies or Foxtel TV?

We do not have Pay Per View movies available however we do have Foxtel TV with three movie channels, three sports channels, kids’ channels, and documentary and news channels. All free to air channels are available as well.